Shipping

Free Shipping on orders over $75. We offer regular shipping via Australia Post on orders under $75 for a flat fee of $15.00. Also, Australia Post Express for additional cost which varies on location.

Priority Processing

When you select and pay for Priority Processing before 1 pm AEST, your order joins our priority dispatching queue and will be picked, packed and dispatched from our website on the same day (for in-stock items). If one of the items you ordered is out of stock, you will be contacted by one of our friendly staff within 2 hours to give you a suitable substitute or given an ETA.

Handling Time

We currently ship 98.5% of all in-stock items placed before 2 pm on the same day. Where this is not achieved, they will be dispatched the following day. If it can’t be dispatched in this time frame, we will contact you via email or phone within 24 hours of receiving your order.

Transit Time

All items are dispatched from our national dispatch centre at 121 National Boulevard, Campbellfield, VIC 3061. Via Australia Post. Shipping timeframes will vary depending on your location and the shipping method selected at checkout, however, we offer the following timeframes as a guide for NON-EXPRESS services. Express services may be available depending on which products you order and will on most occasions be quicker. Please note, during peak periods such as December, please allow an additional 1-3 working days for transit time as the courier networks reach capacity.

Melbourne metro: 1-3 working days
Sydney/Adelaide metro: 2-4 working days
Brisbane metro: 3-5 working days
Perth metro/Tasmania: 5-6 working days
Darwin metro: 8-9 working days

If you are outside a metropolitan area, please allow an additional 3-4 working days from your nearest capital city.

Packaging

All items are packed appropriately for shipping to your location and as per the requirements of the transport company used for your shipment. This can include printed boxes, bubble wrap, satchels, black wrapping, etc. We use a range of freight companies to ensure the most affordable and secure shipping to you.

International Shipping

At this stage, we only ship anywhere in Australia. However, this will change as we grow and expand into new regions. Let us know where you would like to see us!